Definitive Technology
Customer Care
Order Support
Order Support FAQ
Easily find all your order related answers in our FAQ's.
Order Tracking
Look up your tracking link to see when your order arrives.
Account
View past orders, manage your contact information.
Shipping Policy
See our shipping policy for delivery details and timelines.
Return Policy
Learn more about our return process and eligibility here.
Start a Return
Return products easily through our self-service return portal.
Need more help?
Live Chat
Mon - Fri 9:00 AM – 6:00 PM EST
excluding public holidays
Click on the chat icon in the bottom right corner of your screen.
Email support for help with questions related to online orders or returns.
Phone
Mon - Sat 9:00 AM - 6:00 PM EST speak with a specialist on the phone.