Warranty Information

Please read your instruction manual for the exact terms of your warranty agreement. All Definitive Technology loudspeakers, if purchased through an authorized Definitive Technology dealer, are covered by a limited manufacturer’s warranty. The exact terms are described in the detailed warranty statement that accompanies each loudspeaker.

Items purchased in the United States from authorized Definitive retailers are covered under the terms of your warranty agreement for the following time periods:

  • Loudspeaker Drivers, Crossovers & Cabinets: Five Years
  • Amplifiers & Electronics: Three Years

This warranty only applies to the original purchaser; it is not transferable. To take full advantage of your Definitive Warranty, and to avoid any confusion in the future, it is best to register your new Definitive loudspeaker on-line and retain your original purchase receipt.

The best way to prove the warranty status of a product is to have a copy of your original sales receipt. Many people misplace receipts and can't find them when they most need them. When you register your products on-line you may scan your sales receipts and upload them to our database where they will be permanently stored in our secure server, available only to you when you need them.

If you are unsure about these terms or about the warranty of any Definitive Technology component, please consult your Authorized Definitive dealer or contact Definitive Technology directly.

Definitive Technology loudspeakers are built to exacting designs and quality tested every step of the way. They are constructed of high quality materials engineered for long life and high performance sound. We strive to build the best products possible. And we stand behind them.


Warranty Information

Definitive Technology produces high-quality products, however should it become apparent that your Definitive Technology product exhibits a defect please contact the dealer from whom you purchased the product from.

Definitive Technology issues its manufacturer's warranty extending to 2 years for electronic products and 5 years for passive loudspeakers through an authorised dealer. Your dealer is responsible for fulfilling the warranty and is also your point of contact.

Throughout this warranty period you are exempt from any repair costs for the repair of your Definitive Technology product. Any further claims, except for the repair costs, are excluded. Should, however, it become apparent that the product has been rendered defective as a result of improper use, adverse external influence or as a result of an unauthorised modification (both hardware- and software-related), then the repair costs shall not be covered by the manufacturer's warranty.

The warranty period will commence upon the date of sale of the product to the end user. A purchase receipt must be submitted as proof of this and handed over to your dealer. Preferably you should deliver your defective product to your dealer in its original protective packaging.

To be sure of the Definitive Technology manufacturer's warranty, we recommend that you consult our dealer locator prior to making your purchase. This will ensure that they are an authorised Definitive Technology dealer. Unauthorised dealers are excluded from the Definitive Technology manufacturer’s warranty.

For products with a defect for which the Definitive Technology manufacturer's warranty has expired, we recommend contacting your dealer or one of our authorised service partners directly.


Please find below a list of our UK Service Agents:

Sound System Technology
Unit 7 Bentinck Court
Bentinck Road
West Drayton
Middlesex
UB7 7RQ 
Tel: 01895 422244 
www.sstonline.co.uk

Sontec Electronics Ltd
Sontec House
Concorde Road
Norwich
Norfolk
NR6 6BE 
Telephone: 01603 483675 
www.sontec.co.uk




The Authorised Definitive Technology Spare Parts Distributor:

Sontec Electronics Ltd
Sontec House
Concorde Road
Norwich
Norfolk
NR6 6BE
Telephone: 01603 483675
www.sontec.co.uk

Please find below a list of our German and Austrian Service Agents:

For Germany:

Krickhaus Elektronik GmbH
Weichselring 92 - 94
50765 Köln
Tel. 0221-700 80 13
http://www.khk-elektronik.de/

RIED GmbH
Kölner Str. 34
70376 Stuttgart
Tel. 0711-550493-0
www.riedservice.de

HIFI-Service Ernst Schmähl
Am Kleinwald 51
76863 Herxheim bei Landau
Tel. 07276- 919848
http://www.hifiservice-schmaehl.de

For Austria

Audio Video Broadcast Service GmbH (AVBS)
Dommesgasse 8-10
1110 Wien
Tel: 01-236-4868-0
E-Mail: office@avbs.at



The Authorised Definitive Technology Spare Parts Distributor:

For Germany

RIED GmbH
Kölner Str. 34
70376 Stuttgart
Tel. 0711-550493-0
www.riedservice.de

For Austria

Audio Video Broadcast Service GmbH (AVBS)
Dommesgasse 8-10 
1110 Wien 
Tel: 01-236-4868-0
E-Mail: office@avbs.at

Please find below a list of our Service Agents in the Netherlands and Belgium:

For the Netherlands:

Audio Service B.V.
Edisonweg 10
6662 NW Elst
Phone: +31(0)481-377221
Fax: +31(0)481-377567
www.audioservice.nl
Info@audioservice.nl

For Belgium

SCD
Kapellestraat 95
B-9800 Deinze (BE)
Phone: +32(0)938-67667
Fax: +32(0)938-69795
info@scd.be



The Authorised Definitive Technology Spare Parts Distributor:

For the Netherlands:

Audio Service B.V.
Please email parts@audioservice.nl to order Polk spare parts in the Netherlands.

For Belgium

SCD
Please visit www.scd.be/nl/onderdelen-bestellen to order Polk spare parts in Belgium.

Please find below a list of our Service Agents in France:

LAB 7
18 rue le Sueur
75016 Paris
Telephone: 01.45.00.66.22
Fax: 01.45.00.66.99
http://www.lab7.fr/

OXYGEN
23 rue de Lortet
69007 Lyon
Telephone : 04.37.48.08.23
Fax: 04.78.60.58.13
www.oxygen.fr



The Authorised Definitive Technology Spare Parts Distributor:

LAB 7
18 rue le Sueur
75016 Paris
Telephone: 01.45.00.66.22
Fax: 01.45.00.66.99
http://www.lab7.fr/

OXYGEN
23 rue de Lortet
69007 Lyon
Telephone : 04.37.48.08.23
Fax: 04.78.60.58.13
www.oxygen.fr