Support

Why can’t the Definitive Technology app find my music?

If the Definitive Technology app is unable to find tracks that you've downloaded to your phone, tablet or a networked media server, check the list of supported file formats first. If your music is in an unsupported format, it will simply not appear in the library.

If you've confirmed that the missing files should be supported, but you still can't see them:

Android 
- Files downloaded from Google Play Music, Spotify and Radio are not accessible to other companies’ apps, so you will not be able to index and play them with the Wireless Collection.
- If your files are stored in a “no media” folder, the app will not index them. Move any files you want to play out of that folder.

For iOS
- The Definitive Technology app can see files and playlists that were loaded onto your device, through iTunes. If you used another loading method (like a separate music app), the Wireless Collection product will have difficulty locating and playing those files.
- The Definitive Technology app cannot see files that are stored in iCloud. Be sure the files you want to use have been downloaded to your device.

For Media Servers
- Ensure that your music library has been refreshed and updated.
- Confirm that the media server doesn't have advanced authentication enabled.
- Make sure that your media server software supports the file format of your music.