Support

What does the Wi-Fi setup light tell me?

No Wireless Collection Devices Detected

If you can’t see or access your speakers within the Definitive Technology app, either during set-up or during normal use, check the status of the Wi-Fi light. Based on what that light is doing, there are several ways to get the speaker up and running again. If using a Windows PC to stream, see here for some additional steps you can take if these suggestions don’t help.

Wi-Fi Light Solid

This indicates the Wireless Collection product has the network setup information, and is connected to the network. If the product isn’t found in the app, try the following:

1. Try closing the Definitive Technology app and reopening it, or restarting your phone, tablet, PC.

2. Double-check that your phone, tablet or PC is connected to the same network as the speaker, so they can see each other.

3. Be sure that you have broadcast forwarding and media sharing enabled on your router / access point (If you aren’t sure how to do this, contact customer support for help).

4. Try a Manual Update.

5. Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.

6. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Blinking

This indicates the Wireless Collection product has the network setup information, and is attempting to connect but failing. To correct this, try the following:

1. Move the Wireless Collection product closer to the router / access point.

2. Exit the app, put the Speaker back into Set-Up mode, and set it up again.

3. Be sure you are not trying to use an Office or Corporate guest network.

4. Verify that your network is not set to deny unauthorized MAC IDs, or that it has a frequent lease refresh (if you’re not sure what these are, then you can contact customer support).

5. Be sure the router is not set to Wi-Fi channels outside of your region (if you’re not sure what these are, then you can contact customer support).

6. Try a Manual Update.

7. Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.

8. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Pulsing

This indicates the Wireless Collection product has returned to Set-Up mode, and will need to be set up again. Before running Set-Up again:

1. Double-check the password you entered was correct.

2. Power cycle the Wireless Collection product (turn it off and then on again).

3. Move the Wireless Collection product closer to the router / access point.

Run Set-Up again. If the Wireless Collection product is still in Set-Up mode:

4. Be sure you are not trying to use an Office or Corporate guest network.

5. Try a Manual Update.

6. Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.

7. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Off

This indicates the Wireless Collection product is no longer attempting to use Wi-Fi. If your Wireless Collection product is in this state, try the following:

1. Check that the Wireless Collection product is not connected via Ethernet (The Wi-Fi light is always off if Ethernet is used).

2. Power cycle the Wireless Collection product (turn it off and then on again).

3. Try a Manual Update.

4. Contact Customer Support.

If the Wireless Collection product is connected via Ethernet instead of Wi-Fi, you will not be able to use the Wi-Fi light to diagnose the problem. In this instance, try each of the following:

1. Try closing the Wireless Collection app and reopening it, or restarting your phone, tablet, or PC and then reopening the app.

2. Double-check that your phone/tablet/PC is connected to the same network as the speaker. 

3. Be sure you are not trying to use an Office or Corporate guest network.

4. If it’s your personal network, be sure that you have broadcast forwarding and media sharing enabled on your router / access point (if you’re not sure what these are, contact customer support).

5. Try a Manual Update.

6. Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.

7. If using a Windows PC to stream, check the steps in the next section.

8. Contact customer support if none of these steps fix the issue.

If you lose speakers while using the Definitive Technology app for Windows PC, try solving the issue based on the status of the Wireless Collection product Wi-Fi light. If that does not help, try the following:

1. Change your network type from “Public” to “Home” or “Work”.

2. Enable Network Sharing.

3. Right click the Wireless Collection app shortcut, and elect to run it in Administrator mode.

4. Ensure DTS Play-Fi is allowed in your Firewall.

5. Disable any antivirus or security software blocks against Definitive Technology.