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FREQUENTLY ASKED QUESTIONS

Android: This is completely up to you. Under the Settings tab, you can check the option "Pause During Call" and the music will Pause if you receive a call. Otherwise, leave this box un-checked and your music will continue to play if your phone rings.
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All Devices: 1. Update all the apps on your phone. If you are out of space then delete some unused apps. 2. Restart your phone
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There are 4 types of resets for your Definitive W Studio Micro  sound bar.   1. Wi-Fi Reset: This type of reset only erases the existing Wi-Fi network credentials in the bar. You should use this option if you need to setup your sound bar on a different network or
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Click here for a list of facilities authorized to repair all current Definitive Technology products that are in-warranty. They can also repair all current models that are out of warranty.  For service on legacy models please contact our customer support team.”  
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Click here to download a guide on testing your Definitive Technology subwoofer’s voice coil, applicable for models with Definitive Technology’s full coverage (Wrap around) grill sock.   (See list below)  
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Click here   to download a guide on removing the amplifier from the following Definitive Technology models: BP7002 BP7004 BP7006. 
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Click here to download a guide on testing your Definitive Technology subwoofer’s voice coil, applicable for models with a conventional front loaded grill frame (See list below).   Mythos ST Mythos STS PF12 / PF12tl PF15 PF15tl PF15tl+ PF18 / PF18tl ProSub 100 ProSub 100tl ProSub 200tl ProSub 60
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There are two chips inside of each Definitive Technology Play-Fi product that can be updated, Caprica and MCU. Caprica is the network chip, and is periodically updated by the DTS Play-Fi app, every time DTS drops a new version. As of October 2022 the DTS Play-Fi app is available in both Android Play Store and iOS App Store. Do not use the Definitive Technology or Polk Audio Play-Fi apps, they are obsolete and are not inline with Play-Fi's most current network protocols.  More
For Android: 1 - In the Play-Fi app, open Spotify.       • Note: To add Spotify as a service, select More Music and choose Spotify. 2 - Select Spotify Speaker Groups. 3 - Follow the instructions on screen to press the <
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