Frequently Asked Questions

Where is the best place to put my wireless product?

Wherever you would like to have music in your home. Wireless performance of your Definitive Technology Wireless Collection system is based on the strength and reliability of your network. For optimum performance, we recommend that your wireless router be located centrally between all of your wireless devices.

How do I access music services through my wireless product?
Open the Definitive Technology app. Connect to the speaker or group you want to use. The available music services appear above the selected speaker or group. Select the service you want to listen to.
Which music services are available for my wireless product?
We currently have Pandora, Spotify, iHeart Radio, Amazon Prime, Sirius XM, Deezer, KKBOX, QQMusic, Rhapsody, Internet Radio and many more.
What is the Definitive Technology app and how do I download it?

The Definitive Technology app is companion software to the Definitive Technology Wireless Collection that is enabled with DTS Play-Fi technology. Using DTS's breakthrough Play-Fi technology, you can stream your favorite music over Wi-Fi right from the app to your Definitive Technology product.

What is the Definitive Technology Utility app and should I download it?

Yes, please download the Definitive Technology Utility app. It gives you access to extended functionality, including Product Firmware Updates and EQ Settings (W Amp only). To make sure your product always remains current and up-to-date, use this app to download and install new firmware to your Wireless Collection product. Download the free Definitive Technology app, available from the App Store or Google Play Store.

Note: This app is not required for daily music streaming use.

What do I need to get started?

To get started using your wireless product you will need to have the following:

- Personal Electronic Device (smartphone, tablet or computer)
- App (Definitive Technology app and Definitive Technology Utility app)
- Router for Wireless Connection (we highly recommend using an 802.11ac or newer router in the 5Ghz band)

If I am playing music and my phone rings, does the music pause?

Android:
This is completely up to you. Under the Settings tab, you can check the option "Pause During Call" and the music will Pause if you receive a call. Otherwise, leave this box un-checked and your music will continue to play if your phone rings.

iOS:
This feature is currently not supported. If you are playing music and your phone rings, the music will continue to play during your call.

What is a Speaker?

An individual or “Stereo Pair” of Definitive Technology Wireless Collection product(s). These are typically labeled as the room name where they reside but the Definitive Technology app lets you name them whatever you wish.

What is a Source?
It is whatever music service you are listening to within the Definitive Technology app (i.e. your music, a music server, Pandora, Internet Radio, Spotify, etc.)
What is a Stereo Pair?
Even though all Definitive Technology Wireless Collection products reproduce sound in true stereo, the Definitive Technology app lets you link two Wireless Collection speakers (i.e. two Wireless Collection W7s) to create a stereo image with discrete left and right speakers. This is perfect for larger spaces or for the enthusiast who wants a stereo image. After you setup a stereo pair, the two Wireless Collection products will show up as one “Speaker” under the speaker tab.
What is a Group?
A group allows you to easily play the same music source on multiple speakers at the same time, without selecting each speaker individually. This is typically referred to as a “Party Mode.” You can create as many custom groups as you would like. For example, you can create a separate group for each floor of your home or you can create a group with the rooms you frequent most often. The choice is up to you.
What is a Zone?
A zone is a single speaker, or a group of speakers, playing the same music source. For example, the Definitive Technology app allows you to play up to four different sources. This means that you can play Pandora in your Living Room (W Studio), stream Songza to your Kitchen (W7), listen to an internet radio station in your bedroom (W9) and pull lossless quality CD files from your media server for your home office (W Amp), all from a single smart phone or tablet.
Should I invest in a new router if mine is three or four years old?

That’s a smart idea. Newer wireless routers offer higher speeds and less interference. And streaming high-definition movies and music from your personal electronic device – like your laptop, smartphone, tablet, TV streaming box, game console, or other network connected device – requires a newer router. We recommend upgrading your router to either 802.11n or 802.11AC
to enjoy trouble-free streaming. They are available for as little as $69.

One router that we fully endorse at that price, and based on our numerous customer experiences, is the Belkin AC750. Once you’re ready to set up your new router, please feel free to call our toll-free Customer Support number at 800-228-7148. We’re happy to walk you through the steps – it only takes a few minutes.

How do I put my Definitive Technology Wireless Collection product into set-up mode if it does not automatically go into set-up mode?  

Your Wireless Collection product has two set-up modes: WPS and Standard.

Standard set-up mode: To place the device into standard set-up mode, press and hold the setup button for eight seconds. You will hear two tones separated by a silence. After the second set of tones, at approximately eight seconds, release the setup button. The setup indicator light will begin to pulse slowly within about a minute. You may now proceed with standard set-up.

WPS mode: To place the device into WPS mode press and hold the setup button for four seconds. You will hear two tones. Release the button and the blue light will blink twice repeatedly. Press the WPS button on your Wi-Fi router to engage the routers WPS mode. For more information consult your wireless router’s owner’s manual.

How do I set up my device for either IOS or Android?

iOS device instructions:

1. Before opening the Definitive Technology app, go to your Settings on your iOS device.

2. Select Wi-Fi. Ensure that Wi-Fi is enabled. Once enabled, choose from the list the device listed with “DTS Play-Fi” in the name.

3. Once selected, exit the settings menu and open the Definitive Technology app. Note: If opening the Definitive Technology app for the very first time, you will see a series of welcome screens that give you a brief tutorial about how the app works. Simply swipe left to advance the screens until you see "Done." Select "Done" and you will be brought to the main page of the app to continue. 

4. When the app is open, you will be asked to select your wireless network. Select the wireless network you want to use and select "Next".

5. Enter your wireless network password (if password protected, enter your password--this is the password for your wireless network)

6. When your device is connected to the network, the Wi-Fi light will change from blinking to a solid white (be patient this can take a few minutes).

7. You’re connected! From here, feel free to rename your device with one of the preset names, create your own custom name, or skip right to enjoying music.

Android device instructions:

1. Launch the Definitive Technology app. Note: If opening the Definitive Technology app for the very first time, you will see a series of welcome screens that give you a brief tutorial about how the app works. Simply swipe left to advance the screens until you see "Done." Select "Done" and you will be brought to the main page of the app to continue. 

2. Once your Definitive Technology device is found, tap “Set up” (If you have disabled "New Device Search" or if your new device is not detected, you can select "Add a New Device" from the Settings tab on the main app page).

3. The app will set up your Wireless Collection speaker on whichever network your Android device is connected to. The app will now ask you to enter the password for this network. Enter the password and press "Next". The Definitive Technology app will now connect your Wireless Collection speaker to your network. Note: If you want to setup your Play-Fi speaker on a different network (i.e. 5 GHz instead of 2.4 GHz), open your device's Wi-Fi settings page and connect your device to the desired network. Restart the Definitive Technology app and enter the password for the new network.

4. The connection process will take a matter of minutes. Once the speaker is connected to the network, the Wi-Fi light will change from blinking to solid white. If a software update is available for Wireless Collection speaker, it will be installed now. Otherwise, the app will then ask you to choose the name of your Wireless Collection speaker. From here, feel free to rename your device with one of the preset names, create your own custom name, or skip right to enjoying music.

What is a primary speaker?

A primary speaker is the speaker that controls playback to all of the other speakers in your wireless setup. Once inside the Definitive Technology app, you will notice that when sending music to your devices, they are grouped into primary and extended speakers. The DTS Play-Fi software requires that a primary speaker be selected to create a new listening session or zone. This is designed to maximize synchronization down to one millisecond thereby eliminating any sound echo that can be found from other ecosystems.

Our recommendation for your listening environment is to always select the Wireless Collection product with the strongest signal. Note, however, that secondary speakers are connected to your primary speaker. As such, if you disable your primary speaker, any secondary speakers will likewise be temporarily disabled until a primary speakers is once again selected.

Note: When streaming to more than one speaker at a time, your primary speaker should be the one located closest to the router.

Are there any Wi-Fi routers or access points that do not work well with Definitive Technology Wireless Collection products?

Our team is constantly testing for Wi-Fi compatibility. If you are experiencing issues, you can always email Customer Support at 800-228-7148 for help and suggestions on Wi-Fi networking issues.

What are the recommended Wi-Fi routers and specifications?

Wireless Collection products are compatible with all routers that are Wi-Fi certified and meet Wi-Fi standards. Uncertified routers may cause problems for your Wireless Collection products.

Recommended Specifications
While all certified routers should work, for the optimal Wireless Collection streaming experience, we recommend using a router that is rated at least “N600”. This designation means the router supports 802.11n dual band with a speed of 300Mbps on each band. You’ll see the rating “N600” in the router name, or on the front of the box.

These are the detailed N600 specifications you should look for:

LAN Ports:
WAN x 1, LAN x 4 RJ-45 for 10/100/1000 Base T

Antenna:
2 x antenna for 2.4 GHz with 3.8dBi gain 
3 x antenna for 5 GHz with 5.1dBi gain

Memory:
8 MB flash and 128 MB RAM

Operating Frequency:
Simultaneous 2.4GHz and 5GHz

Data Rate:
802.11n: up to 300Mbps

Please note that these are recommendations and not requirements. The Wireless Collection does work with routers with lower performance specifications, and the experience may be acceptable or good. However, using a router with these performance levels will dramatically reduce the chances that your network set up will interfere with the enjoyment of your Wireless Collection products.

Are Definitive Technology Wireless Collection products stereo?
Yes. All Wireless Collection products are stereo. In fact, you can even pair two speakers together to create a stereo pair! Click here (link to stereo pair question on row 11) to learn more about how to create a stereo pair with two Wireless Collection speakers.
What can I do to ensure the best setup experience for my Wireless Collection product?

Before you begin:

1. Verify that your router is compatible with the Wireless Collection System. For router specs / suggestions, please take a look at the question, "What are the recommended Wi-Fi routers and specifications?"

2. If your router is dual band (2.4 GHz & 5 GHz), verify that BOTH network names (SSID's) are visibly different. We suggest putting 5G at the beginning of the 5 GHz SSID name to easily identify them (ex. "Johns Network" (for 2.4 GHz) and "5G Johns Network" (for 5 GHz).

3. If your router supports QoS (Quality of Service) make sure that it is turned on in your router settings. This allows your router to prioritize connections to devices which use larger amounts of data. Refer to your routers setup guide or Internet Provider for details on how to change this setting.

4. Make sure that DLNA support is turned on in your router. Refer to your router's setup guide or Internet Provider for details on how to change this setting.

5. Be sure to have your network name(s) (SSID's) and the password handy prior to setting up your Wireless Collection product.

6. If you plan to use Pandora, Tidal, or iHeart Radio services, make sure to have these passwords handy as well. If you do not have an account, you can create one once the system is set up.

7. We suggest setting up your new Wireless Collection product close to your router to make sure that you have a proper connection. Once your Wireless Collection product is set up, you can move it without having to repeat the setup process.

About the setup button:

The setup button is only used to initially connect your Wireless Collection product to your router. Once the setup process is completed and the white WiFi light is solid, you should not have to press this button again. If you are having trouble connecting to a speaker, please take a look at the question, "How do I set up my device for either iOS or Android?" for troubleshooting help.

What is the importance of the setup button on my Wireless Collection product?

The setup button is only used to initially connect your Wireless Collection product to your router. Once the setup process is complete and the white Wi-Fi light is solid, you should not have to press this button again. If you are having trouble connecting to a speaker, please take a look at the question, "How do I set up my device for either iOS or Android?" for troubleshooting help.

What do I need to do if I have an existing Wireless Collection system and I decide to upgrade my router?

When upgrading a router, all of the Wi-Fi devices in your home will need to be setup on the new network. The same goes for your Wireless Collection products. To reset the Wi-Fi connections, follow the initial setup instructions for each Wireless Collection product on your network.

Your Wireless Collection product has two set-up modes: WPS and Standard.

Standard set-up mode: To place the device into standard set-up mode, press and hold the setup button for eight seconds. You will hear two tones separated by a silence. After the second set of tones, at approximately eight seconds, release the set up button. The set up indicator light will begin to pulse slowly within about a minute. You may now proceed with standard set-up.

WPS mode: To place the device into WPS mode press and hold the setup button for four seconds. You will hear two tones tones. Release the button and the blue light will blink twice repeatedly. Press the WPS button on your WiFi router to engage the routers WPS mode. For more information consult your wireless router’s owner’s manual.

Note: If you had previously setup Stereo Pairs, Speaker Groups, or Spotify Groups, these will have to be deleted and set back up once all of the speakers are on the new network.

Are there any types of Wi-Fi networks that are not compatible with my Definitive Technology Wireless Collection product?

Your Wireless Collection product is designed to work with all residential grade wireless networks. However, it will not work with any access protected network such as Guest or Office networks.

Definitive Technology Wireless Collection products are built to deliver a wonderful audio listening experience at home and on a personal Wi-Fi network. Offices and other corporate networks like hotels, airports, and areas with “guest” Wi-Fi networks are almost always set up to disable media streaming products. This is done for security reasons, and to preserve bandwidth. Regardless of the reason, these environments are not suitable for use when using a Wireless Collection product.  

If for some reason you do need to use your Wireless Collection product in an office environment, work with your IT department or network administrator on set up.

What audio formats and file qualities are does my Wireless Collection device support?

Supported audio formats and file qualities include:

.mp3 (MPEG Layer III)
.m4a
.aac (Advanced Audio Coding)
.flac (Free Lossless Audio Codec)
.wav (Waveform Audio File)

File Quality
- Up to 24-bit/192kHz. (Ultra-high resolution)

-If the file format is exactly 24-bit/96KHz, these files will be streamed with bit-perfect accuracy and zero compression.

- Files up to 16-bit/48kHz (DVD Quality) are streamed with bit perfect accuracy and zero compression. With high resolution files, Wireless Collection products downsample the audio, using even integers, to either 16-bit/48kHz or 16-bit/44kHz for transmission. This allows for the most reliable streaming experience over Wi-Fi to multiple speakers.

How do I optimize my router ahead of time?

Most modern routers are already set up to work really well with streaming products like the Wireless Collection, but even with current routers, there are some things you can check to make sure you get the best possible Wireless Collection experience before setting up your speakers.

1. Select the best Wi-Fi channel for your network. 

2. Enable Quality of Service (QoS) features like Wireless Multimedia Extensions (WMM).

3. If using advanced DHCP assignments or port-forwarding, allow exceptions for Definitive Technology.

4. Double-check to be sure your router is assigning network access and that UPnP and DHCP are enabled.

Use of these configuration features will be covered by your router’s manual or in online support tools, or you can always get in touch with Customer Support at 800-228-7148 for help.

What is the recommended media server software?

The media server software we have tested and recommend for use with the Definitive Technology Wireless Collection on a connected media server are:

- Plex
- Serviio
- JRiver
- KODI

These programs are full featured, robust, stable, and low-impact, and work well with our Definitive Technology apps and products. This list is not exhaustive, and most media server interfaces with good DLNA implementations should work just fine.

What media servers are supported by the Definitive Technology Wireless Collection?

The Definitive Technology app is capable of recognizing any Media Server or NAS (Network Attached Storage device) that is broadcasting over your home network, so long as it is set up for open access utilizing standard DLNA protocol.

Some DLNA servers that make use of advanced streaming conversion or protection will not be compatible with the Wireless Collection.

All of the currently supported Wireless Collection file formats can be played from a compatible media server.

Why is music from the server displayed in alphabetical order?
Some Media Server applications do not send complete metadata (such as album, artist and genre) when queried by a DLNA app like Definitive Technology. Without this information, the app creates an alphabetical list based on information that is available, such as the song title. The recommended software solutions avoid this problem, allowing your music to be grouped logically.
Why is the music that I have stored in the iTunes Music Cloud (iCloud) not playing on my Definitive Technology Wireless Collection product?
As of right now, your Wireless Collection product can only play music stored directly on your iOS device's hard drive. You can download the music directly to your iOS device by selecting the cloud logo next to the track in the iOS music app. If you have multiple songs, connect your iOS device to your computer and move them to the device using the iTunes software. Or, you can use the Windows Play-Fi PC app to play any song in your iTunes library to any Wireless Collection speaker.
What is WPS for Wi-Fi?

Protected Setup (WPS) is a network security standard that allow users to easily secure a wireless home network, and connect wireless client devices (iPad's etc.) to it, without accessing the router's configuration screens, and without even knowing the wireless network's security key/passphrase.

For more information, refer to your router's owner's manual.

Videos

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    How to Set Up the Definitive Technology W7 Wireless Speaker

    2:42

    Learn how to set up and connect the Definitive Technology Wireless Collection W7 on your home's Wi-Fi network for your Android device to revel in big, room-filling audio in minutes. And, get more information about registering your product, extended warranties, software updates, exclusive Definitive Technology sales and more special announcements.

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    How to Set Up the W Studio Micro Wireless Sound Bar – Android

    Learn how to set up and connect the Definitive Technology W Studio Micro sound bar and wireless subwoofer to your TV and on your home’s Wi-Fi network for your Android device to revel in big, room-filling home theater and wireless music streaming. And, get more information about registering your product, extended warranties, software updates, exclusive Definitive Technology sales and more special announcements.

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    How to Set Up the Definitive Technology W9 Wireless Speaker - Android

    Learn how to set up and connect the Definitive Technology Wireless Collection W9 on your home's Wi-Fi network for your Android device to revel in big, room-filling audio in minutes. And, get more information about registering your product, extended warranties, software updates, exclusive Definitive Technology sales and more special announcements.

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    How to Set Up the Definitive Technology W Studio Wireless Sound Bar - iOS Device

    Learn how to set up and connect the Definitive Technology Wireless Collection W Studio Wireless Sound Bar on your home's Wi-Fi network for your iOS device to revel in big, room-filling audio in minutes. And, get more information about registering your product, extended warranties, software updates, exclusive Definitive Technology sales and more special announcements.

Technical Specifications

Overall

  • Total Pieces
    1

Warranty

  • Cabinet Warranty
    1 years
  • Drivers Warranty
    1 years

Shipping Cartons

  • Carton 1
    4.6" (11.68 cm) h x 11.8" (29.97 cm) w x 12.2" (30.99 cm) d -

Wireless Streaming Amplifier

  • Total Pieces
    1
  • Availability
    US
  • Height
    1.73" (4.39 cm)
  • Width
    8.46" (21.49 cm)
  • Depth
    8.98" (22.81 cm)

Wireless Technology

  • Wireless
    Yes
  • Wireless Protocol
    802.11n - 2.4GHz or 5.8GHz
  • Note
    2.4GHz & 5.8GHz
  • DTS Play-Fi (App Required)
    Yes

Inputs

  • Audio Inputs
    • USB (Firmware updates, ) (Phone charging)
    • Toslink Optical
    • Pair (L/R) Analog RCA
    • Analog 3.5mm Mini-Jack (AUX)
  • USB
    Yes
  • USB Uses
    • Firmware updates
    • Phone charging
  • Ethernet
    Yes

Outputs

  • Audio Outputs
    • L/R Speaker Binding Posts
    • Pair (L/R) Analog RCA
  • Ethernet
    Yes