What are my payment options?

We accept the following payment types:

  • Visa
  • Mastercard
  • American Express

When will my credit card be charged?

Your credit card will not be charged until your order ships.

Please note that we do authorize your credit card for the full amount of your order upon checkout. Once your order is successfully authorized, we will send you an order confirmation e-mail. What does authorization on a credit card mean? Credit card authorization is an approval from a card issuer or processor verifying that the customer has sufficient funds to cover the cost of the transaction.

How is tax calculated on purchases?

We collect sales tax in accordance with state laws. This will be calculated automatically at checkout. Sales tax will be added to all states within the United States that have statewide sales tax.

Is your website secure?

We've taken several steps to ensure that information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Can I cancel my order once it has been placed?

After you place your order, we will send you an Order Confirmation email with your order number and the details of the items that you have ordered. You may cancel your order at any time prior to receiving your Order Confirmation email by calling Definitive Technology Customer Service at 1 (800) 228-7148. Once you receive an Order Confirmation email, we have accepted your order. For questions regarding returns, please see the information regarding returns.

If I Return a product, when will my credit card be refunded?

Once you have obtained a return authorization from Customer Service, transit time back to the warehouse may take up to 14 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, please allow up to 2 weeks for your refund to appear on your credit card or bank account (depending on your financial institution).