COVID-19 Support Notice:

Due to the impact of COVID-19 customers may experience extended support call hold times as well as longer-than-usual response times on social media and email. Please consider reviewing our FAQs to see if your inquiry is covered and don’t forget to check our YouTube channel for setup and installation videos. We apologize for the inconvenience and appreciate your patience during these challenging times.

Customer Service, Warranty and Technical Support

For assistance with operation, setup or service of Definitive Technology products

Call: 1-800-228-7148 option 1

Email: info@definitivetech.com


Standard Product Hours of Operation: 11AM - 6PM EST Mon - Fri

Wireless Product Hours of Operation: 11AM - 6PM EST Mon - Fri


Definitive Technology Online Order Support

For assistance with orders placed on DefinitiveTechnology.com

Call 1-800-228-7148 option 4 

Email: websitessupport@soundunited.com